Tuesday, October 23, 2018

Metrobus Johannesburg Depot, Routes, Timetable, Prices, Times, Contacts & Customer Services

Metrobus is Johannesburgs primary and largest bus service operating an extensive amount of routes in covering most of the Metropolitan Municipality with many focusing on schools.

In pursuit of the Service Delivery Agreement and the strategic guidepost set by the City, Metrobus vision is:

To be a people centered, performance driven provider of an efficient conventional bus service within the Integrated Public Transport Network,

which will be achieved through our mission to promote accessible, safe, affordable, reliable and environmentally friendly mobility through an efficient and sustainable bus service.

Metrobus Johannesburg  Private hire

Metrobus also operates a private hire transport service.Our luxury coaches and semi luxury buses are available to groups attending events such as funerals, tours, excursions, council events and special events.

Types of buses in our fleet for private hire operation:
Luxury Coaches
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       2 x 44 seater luxury coache
    Mondays to Sundays
    No limitation on time for private hire
    Boasts the following features: 44 reclinable seats ,PA system ,Luggage Compartment ,Fridge and Coffee Maker

Double Deck
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       70  seater double deck buses
    Mondays to Fridays
    Between 09:30-13:00 only due to the peak on our schedule service
    Satarday /Sunday /Public Holidays
    No limitations on the for hire

Single Deck
      40 seater single deck buses
    Mondays to Fridays
    Between 09:30-13:30 only due to peak on our schedule service
    Satardays /Sunday /Public Holidays
    No lomitations on times for hire

Metrobus Johannesburg  Tags and Smart Card

It is cheaper to use prepaid tags rather than pay cash. The different coloured Metrobus tags are similar to prepaid phone where you would load trips and use as you go.

R69.00 once-off fee for the tag is payable and the top-up amount is then recorded on the tag and deducted as bus trips are made. Different tags are available depending on the commuter's particular needs, with special rates for pensioners, scholars and people with disabilities.

    Adult commuters who use the buses daily are issued green tags. Green tags are available for: 52 trips monthly, 44 trips monthly, 14 trips weekly, 12 trips weekly and 10 trips weekly.
    School children use red tags that can be preloaded with a specific number of bus trips. The children then do not have to carry money for fares. Red tags are available in: a 130-trip term ticket, 44 trips monthly, 10 trips weekly and the stored value.

    People with disabilities use a yellow prepaid tag, which is valid for a period of six months.
    Pensioners use black tags, which are valid for a year. They receive a 50 percent discount on their bus trips.
    Infrequent users can use a stored value tag that works like a debit card. The commuter tells the driver the number of zones to be travelled and the amount is then deducted from the tag. Passengers get a 10 percent discount on their bus fares but these are not transferable. The minimum amount amount on the stored value tag is R50, and the maximum is R500.00. The stored value has no expiry date.

Smart Card/tag Validity Period
All configurations on smart cards/tags have lengthy expiry periods:

    Adult Monthly: 44 and 52 trips   6 months
    Adult weekly: 10, 12 & 14 trips 2 months
    Scholar Term: 6 months
    Scholar Monthly 6 months
    Scholar weekly 2 months
    Disability tag, 100 trips 6 months
    Pensioner tag, 200 trips 12 moths

Metrobus Johannesburg People With Disability

Metrobus offers a specialized transport service which is dedicated to people with disabilities on designated routes with 6 (six) buses which are equipped with hydraulic chair lift. This is a subsidized service and the passengers pay a monthly fee.

Special stickers are displayed at the front of the bus to notify commuters. The buses have ramps that align with the pavement to make wheelchair access easy. They also have dedicated wheelchair spaces complete with seatbelts that lock the wheelchairs to the floor.

There are 9 (nine) double decker buses which have ramps that align to the pavement to make wheel chair access easy. These buses have been integrated into the normal daily scheduled service. A special prepaid tag system is also available for people with disabilities.

Metrobus Johannesburg Bus Routes & Time Table

Metrobus has divided its coverage of the city into concentric zones, radiating out from the CBD.

Most of the routes start from the inner city bus terminals in Zone 1, with longer trips traversing a number of different zones. For example, a trip from the CBD to Midrand could cross different zones up to eight times.

METROBUS ROUTES & TIMETABLE

Metrobus Offices & Contact For Booking & Enquiry

Head Office
Physical Address : Transportation House,
No 1 Raikes Road,
Braamfontein, 2001
Postal Address : P O Box 1787, Johannesburg, 2001
Tel : 011 403 4300

Customer services
Email: customer@mbus.co.za

Call Centre (For Enquiries, Compliments and Complaints)
Tel: 0860 JOBURG (562 874) 
 011 375 5555
option 6 for Metrobus

Email:  customer@mbus.co.za
Operating Hours:05h00 - 21h00 (Monday to Friday)
      06h00 - 14h00 (Saturday)
      Closed on Sunday and Public Holidays

Gandhi Square Information Centre
Physical Address:      Corner Main and Rissik Street
Tel: 011 833 5918
Email:  customer.serv@mbus.co.za
Operating Hours: 06h00 - 18h00 (Monday to Friday)
      08h00 - 14h00 (Saturday)
      Closed on Sunday and Public Holidays

Depots
Milpark Depot       -  011 339 6191
Village Main         -  011 334 1845
Roodepoort           -  011 768 1070

Private Hire
Email:  cfourie@mbus.co.za or wcammay@mbus.co.za
Tel:  011 832 3135/6/7
Fax: 011 832 3138
Physical Address:    
Fordsburg Depot , 
Cnr Barney Simon and Parklane, 
Fordsburg

Tip Off Anonymous (Fraud Hotline)
Tel:    0800 004 826
Email: cfourie@mbus.co.za

Procurement office
Tel:   011 403 4300



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