Autopax Bus Passenger Services also known as SOC Ltd has has developed from the passenger services provided by the former South African Road Transport Services, under the names of Transtate and Translux.
During the period after 1990, these two businesses were consolidated into the Passenger Services Division of Autonet, a division of Transnet. Autonet was corporatised into the legal entity Autopax Passenger Services (Pty) Ltd.
Currently Autopax is a wholly owned subsidiary of the Passenger rail Agency of South Africa (PRASA). Autopax operates two bus services, the luxury brand which are Translux and semi luxury brand City to City. In an effort to diversify revenue streams.
Autopax Bus South Africa Bus Companies
Translux is a luxury long distance scheduled inter city operator, servicing more than 100 destinations throughout Southern Africa
City To City Is a bus company providing no frills regional services to various destinations across South Africa and Mozambique.
Autopax also operates a tailor made bus hire solution known as Autopax Charters. As a subsidiary of PRASA, Autopax has the same Vision, Mission and Values.
Vision: To be the leader in road passenger transport solutions.
Mission: To be the preferred road passenger transport provider through quality service that is affordable
Autopax Bus South Africa Service Line
Autopax has ambitions of assuming leadership in the long distance road passenger transport solutions. The attainment of this ambition is centred on the company’s mission of providing a preferred, sustainable, high quality, seamless and affordable road passenger transport services.
This strategy is necessitated by a number of business challenges that confronts the company today. In the process of crafting a strategic plan that will return the company to a financially sustainable level.
The leadership of the business is confronted with the challenge of effectively managing the current business whilst creating and implementing the future Autopax business based on this strategy.
Autopax Bus South Africa Tickets
Tickets are not transferable and are valid only for the journey specified on the ticket.
The passenger on entering the Translux coach must display a valid ticket.
Lost or stolen tickets may be replaced at the sole discretion of Translux.
It is the sole responsibility of the passenger to ensure that the correct information is contained on the ticket.
Any alteration to a ticket will render it invalid. Any change of trip to be undertaken requires that a replacement ticket be issued. Positive identification may be requested when boarding a Translux coach.
Autopax Bus Payments, Cancellation and Refunds
Regrettably no payment by cheque which is not bank guaranteed will be accepted.
Cancellations must be made at the agency at which the ticket was issued, or if unable to do so, at any Translux Reservation office.
Any appointed agency may, at its own discretion, levy a service fee.
No refunds within 48 hours of the departure time of the coach will be allowed.
No refunds or amendments after the departure time of the coach will be allowed.
All refunds, cancellations and amendments 48 hours or more before departure are subject to an administration fee of 10% of the ticket fare plus VAT.
In the event of any request for a refund or amendment of the original ticket purchased, proper identification must accompany such request.
Autopax Bus South Africa Luggage Policy
Each fare paying passenger is permitted to take not more than one item of personal luggage not exceeding total volume of 80cm x 60cm x 60cm in size or total mass not exceeding 30kg for all Domestic services or 50kg for all Cross Border services.
Translux reserves the right to refuse carriage of any item or luggage, which does not comply with these conditions.
Unaccompanied luggage will not be carried.
Translux is not responsible whatsoever for loss or damage to passengers‘ hand luggage or personal effects. property or luggage. (See disclaimer point 2). All passengers should ensure that their luggage is adequately insured.
Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.
No bicycles, electronic equipment, fishing rods. surf boards, abnonnal boxes or perishables will be carried, unless prior arrangement is made with a Translux Supervisor.
Additional charge may be levied as per pre-determined tariffs for excess luggage.
Autopax Bus South Africa Offices & Contacts For Enquiry
Auto Pax Passenger Services
Address: 113 First St, Salvokop, Gauteng, 0002,
City of Pretoria
,Post Office box: 1907, Pretoria, 0001
Phone number: +27 12 315 4300
255 Chief Albert Luthuli St
Telephone +27 033 345-0165
Fax +27 033 345-0349
Telephone (011) 774-8304 / (086) 158-9282